# Support — 12TD

Questions, bugs, feedback — we typically respond within 24–48 hours.

## Contact

- General inquiries: Rob@12td.com
- Bloopy Ball: Bloopy@12td.com (FAQ: https://12td.com/bloopy/#faq)
- Habit Swipe: HabitSwipe@12td.com (FAQ: https://12td.com/habit-swipe/#faq)

## Troubleshooting

### App won't launch or crashes

- Make sure your device is running iOS 16.0 or later
- Close the app completely and reopen it, or restart your device
- Check the App Store for an update
- If problems persist, delete and reinstall the app (note: this resets local data)

### No sound or music (Bloopy Ball)

- Check that your device isn't in Silent Mode and the volume is up
- In the app's Settings, make sure Sound and Music are enabled

### Progress or data not saving

- Don't force-close the app mid-session; make sure your device has free storage
- Habit Swipe: check that iCloud is signed in and enabled for the app if you expect sync

## System Requirements

- Bloopy Ball: iPhone, iOS 16.0 or later, ~30 MB, no internet required
- Habit Swipe: iPhone, iOS 16.0 or later